Privacy Policy

In order to register your reservation, process your billing, respond to customer requests, or maintain customer relations with Villa Balāo, we ask you for strictly necessary information. This mainly includes your identity, your postal, telephone, or electronic contact details, your date of birth to ensure that you are of legal age, your payment card details for collection and billing, as well as any information provided and useful for your stay.

Some information requested in the forms is mandatory and is indicated. If you choose not to provide it, we will not be able to process your request.

We process this information for our legitimate interests and contractual requirements. Other information is required to meet our legal obligations, particularly for tourists of nationalities other than French. Data such as your email address is processed with your explicit consent to send you our newsletter or communicate commercial offers.

The data collected is strictly intended for us and processed for the intended purposes. It is retained for the duration of our business relationship and for the legally required period. We keep it confidential. We do not share this information with third parties except with your explicit consent. We share the necessary information with entities that provide legitimate processing, such as reservation or payment managers. Some of these entities may be located outside the European Union.

In accordance with the GDPR, you can exercise your rights at any time: right to request access to your personal data, right of rectification, right to be forgotten, right to limit processing, right to data portability, right to object to processing.

For any request relating to the exercise of your rights, please contact us at the following address : Villa Balāo – 1220 avenue des Hespérides — 34530 Balaruc-les-Bains, France / Tel : +33 7 60 80 60 40 / contact@villabalao.com / contact form.

You have the right to lodge a complaint with a supervisory authority, such as the CNIL in France (www.cnil.fr), if you consider that the processing of personal data concerning you is not compliant.